Consumer Tips
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Frequently Asked Questions
Most frequent questions and answers
1. When should I pay my bills?
A consumer must pay his regular monthly bill 9 days from receipt of such bill.
2 Why did you change the look of my bill?
As mandated by the Energy Regulatory Commission (ERC), your power bill changed its looks starting In September 2004 due to the mandatory UNBUNDLING OF RATES. This called for itemizing all components of your power bill to ensure transparency of billing. This is why your bill is bigger now and you can see all the breakdown of all electricity charges.
3. Is disconnection outright if I cannot pay my bill within the said period?
No. For non-payment of electric bills, a written notice will be served to the customer stating thereby that you are given 48 hours to settle your account before disconnection.
4. Who owns the kilowatt-hour meter?
The Electric Cooperative. Base on the Magna Carta for Residential Electricity Consumers Article 8. Exemption from Payment of Meter Deposits, all consumers shall be exempted from payment of meter deposits since private distribution utilities have incorporated the cost of these electric watt hour meters in their rate bas
5. Will I be reconnected right away?
Upon application for reconnection and payment of the full bill and the reconnection fee of PhP100.00, DASURECO will do its best to have your electric line reconnected within 24 hours from receipt of such request.
6. Are consumers required to pay for meter deposits?
7. Is the free 30-meter Service Drop Wire (SDW) applicable in every electric service application?
Base on the Magna Carta for Residential Electricity Consumers Article 14. Right to Extension of Lines and Facilities, a consumer located within thirty (30) meters form the distribution utilities’ existing secondary low voltage lines, has the right to an extension of lines or installation of additional facilities at the expense of the utility inasmuch as said assets will eventually form part of the rate base of the private distribution utilities, or will be sourced from the reinvestment funds of the electric cooperatives. However, if a prospective customer is beyond the said distance, or his demand load requires that the utility extend lines and facilities, the customer may initially fund the necessary expenditures. However, in excess of the 30 meters, a consumer shall pay PhP25.00/meter at the DASURECO Office.
8. Why do we need to pay for bill deposit?
To guarantee payment of bills in case a consumer leaves the area coverage without prior notice to the Distribution Utility. The bill deposit is not a guarantee for continued service despite arrearage.
9. How many days is the standard billing cycle?
Bills shall be delivered monthly. No violation is committed by the distribution utility in reading its customers’ meters beyond the maximum allowable time (at least 28 – 31 days), provided that such inability to read on time was due to a fortuitous event and, that the meter reading is done immediately after the said fortuitous event ceases to exist.